Security Advisory

Customer Satisfaction

Many leading e-commerce sites, banks, brokerages, insurance companies, and international corporations protect themselves and their customers with ValiCert software and services. Our goal is to provide you with the highest level of support and satisfaction.

To ensure that you receive the most out of your ValiCert products and services we have designed a Support Center to assist you as efficiently as possible. This guide provides an overview of our technical support offerings and procedures that are designed for your support needs. We look forward to working with you and we encourage you to share this guide with your colleagues.

Sincerely,

Al Basseri
Technical Support Manager

For Training information, please visit ValiCert University.

ValiCert Support Offerings

At ValiCert, we have designed two support offerings based on our customer’s needs.

The standard 10×5 Gold Support offers ten hours a day, five days a week support coverage excluding holidays. Our technical engineers will provide you with the highest level of support.

Our 24×7 Platinum Support is specifically designed and intended for mission-critical applications. In addition to standard coverage, 24×7 Platinum Support offers:

 

  • 24 hours a day, 7 days a week production support
  • Configuration analysis
  • Training discounts

 

Both of these offerings are designed with a commitment to customer satisfaction.

Please refer to our 24×7 Platinum Support page for more information on this offering